Professional Postgraduate Diploma in Total Quality

Management For Health Care Reform


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Diploma Overview:

Total quality management (TQM) is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. An important part of TQM is its philosophy toward continually improving businesses and products.

The Professional Postgraduate Diploma in Total Quality Management for Health Care Reform offers participants a unique opportunity to enhance their skills in the area of total quality management. It introduces them to the modern tools and techniques necessary for establishing quality systems that satisfy the requirements of international standards and the objectives of their organizations.

The diploma is accredited by the Egyptian Supreme Council of Universities, which is the authoritative approval body for higher education in Egypt.

Who Should Attend?

  • Individuals requiring a working knowledge and understanding of total quality management.
  • Quality professionals.
  • Management representatives.
  • New and experienced candidates in quality who want to use the TQM framework, as well as proven approaches and tools, to be more effective on the job.

Learn How To:

  • Lead quality activities at your health care organization by acquiring up-to-date knowledge about quality management through a comprehensive curriculum to drive dramatic and ongoing improvements in health care values in Egypt.
  • Use concepts, tools, skills and techniques necessary for the application of internationally recognized quality system standards such as ISO 9000 to accelerate learning, improvement and sustainability.
  • Become an active participant in clinically integrated teams designed from the patient’s perspective (around medical conditions) that would carry out planning and improvement projects in health care organizations and create a renewed standard for health care personnel in Egypt.
  • Acquire up to 70 percent of the body of knowledge required for the Health Care Quality Certification Board (HQCB) exam in the United States, and become a Certified Professional for Health Care Quality (CPHQ).

Program Outline:

Module 1

Course 1: Planning for Top Quality in Health Care Services:

  • Introduction to Quality Planning
  • Steps 1 and 2:
  • Establish the project
  • Identify customers
  • Steps 3 and 4:
  • Discover customer needs
  • Develop services
  • Steps 5 and 6:
  • Develop a processDevelop process controls

Course 2: Quality System Standards in Health Care

  • Introduction to quality system standards.
  • ISO 9000 standards
  • Quality system documentation process
  • Joint Commission International standards and national standards

Module 2

Course 3: Managing Information in Health Care

  • Introduction to information management
  • Medical records
  • Health care information systems
  • Basic statistics
  • Quality measurement tools in the health care settings
  • Statistical process control

Course 4: The Basic Six Sigma Breakthrough

  • Improvement Process
  • Introduction to Six Sigma
  • Define phase
  • Measure phase
  • Analyze phase
  • Improve phase
  • Control phase

Module 3

Course 5: Improving Organizational Performance

  • Quality management and performance improvement (PI)
  • Management of health care systems
  • Breakthrough in patient safety
  • Roadmap to PI

Course 6: People Management

  • Organization behavior
  • Work teams
  • Understanding people
  • Managing human resources

Admission Requirements:

  • A bachelor’s degree from a recognized university with a minimum grade of “good” or a minimum grade point average of 2.3.
  • For applicants who graduated from university with an overall grade of “pass,” two years of professional work experience is required.
  • Applicants should pass the Standard English Proficiency Test (SEPT).
  • AUC graduates and ExecEd alumni are exempted from the Standard English Proficiency Test.


  • The program consists of 198 hours of instruction.
  • Classes meet once a week for four hours per day.
  • The maximum allowed duration for the diploma is three years.


A Professional Postgraduate Diploma in Total Quality Management for Health Care Reform will be granted to participants who successfully score a minimum grade of 70 percent and who attend at least 80 percent of the direct contact hours of each course.